Free Support System

All of Theme_Pure’s items come with 6 months of included support and free lifetime updates for your Theme.
Once the 6 months of included support is up, you have the opportunity to extend support coverage up to 6 or 12 months further.
If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation knowledge base and video tutorials.

We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme’s features or issues that are related the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customization of your theme, we suggest enlisting the help of a developer.

Our Support Mail

All of our items come with free support, and we have a dedicated mail: https://help.themepure.net/ to handle your requests. Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme then you should enlist the help of a developer.

Item Support Includes

• Answering questions about how to use the item
• Answering technical questions about the item
• Help with defects in the item
• Item updates to ensure ongoing compatibility and to resolve security vulnerabilities

Not Included in Item Support

• Theme customization and requests that require or involve custom coding
• Installation of the item
• Hosting, server environment, or software
• Support for compatibility with 3rd party plug-ins
• Support for out-dated or modified themes

For more information on Item Support Policy please refer to the original document..